Catherine

发布时间：

2025-09-03

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摘要

I am sales manager of Weiye Motor in Zhejiang,I received an email from Mr.xiaVeilz , a potential client from Ecuador. His companywas looking for a reliable supplier for Electric motor. I remembered the message clearly:"Dear Madam, I came across your company's profile on Alibaba and was impressed by your product range. I would like to inquire about your latest catalog Pro. Could you please share your catalog and price list?"

Global Vision, Local Deal: A Business Story Between Mr.xiaVeilz and Me
Chapter 1: The First Connection
I am sales manager of Weiye Motor in Zhejiang,I received an email from Mr.xiaVeilz , a potential client from Ecuador. His companywas looking for a reliable supplier for Electric motor. I remembered the message clearly:
"Dear Madam, I came across your company's profile on Alibaba and was impressed by your product range. I would like to inquire about your latest catalog Pro. Could you please share your catalog and price list?"
I immediately responded, attaching the requested documents and suggesting a video call to discuss further. Two days later, we had our first virtual meeting.
Chapter 2: The Video Conference
Mr.xiaVeilz appeared on screen with a friendly smile. "Thank you for making time, Ms. Catherine," "Please, call me Catherine," I replied, following the advice I’d read about rapport. "I hope we can have a productive discussion today." \
He nodded. "Catherine, I’ve reviewed your materials. That seems to meet our needs, but your price is 10% higher than your competitor's in our market. Can you adjust it?"
I maintained a calm demeanor, though my heart raced. This was the critical moment. ", I appreciate you raising this point. While our price might be slightly higher, it includes premium noise-cancellation technology and a warranty—features that reduce long-term costs for your customers. However, if you can increase the order quantity from 2000 to 6,000 units, we can offer a 7% discount. This would lower your per-unit cost without compromising quality."
He leaned forward, intrigued. "That’s a interesting proposal. But can you guarantee delivery within four weeks? Our launch campaign is time-sensitive."
"For an order of 6,000 units, we can prioritize production and ensure shipment within 30 days," I assured him. "We have a track record of on-time deliveries for major clients ."
Chapter 3: Navigating Challenges
Just as we seemed to be making progress, xiaVeilz voiced another concern. ", I need to be honest. My team is worried about product certification for the market. Can you provide CE and certifications?"
This was a technicality I’d prepared for. "All our products comply with international standards, and we can provide the necessary documentation before shipment," I said, sharing my screen to display our certifications. "We can also include a clause in the contract stating that we cover any losses due to non-compliance."
He looked relieved. "That sounds reasonable. What about payment terms?"
"We typically require a 30% deposit upfront, with the balance paid against a copy of the bill of lading," I explained. "But for established partners like yours, we can consider a letter of credit for future orders."
He nodded. "I appreciate the flexibility. Let me discuss the quantity increase with my team and get back to you by tomorrow."
Chapter 4: Closing the Deal
The next day, He emailed me:
"Catherine we can commit to6000units. Please confirm if the discount and delivery timeline still hold. Also, please draft the contract including the certification clause we discussed."
I responded promptly:
", we can accept 6000 units with a 6.5% discount and maintain the 30-day delivery window. I’ll send the draft contract within hours."
After reviewing the contract, he requested one minor change regarding packaging specifications. We adjusted the language to ensure clarity. Finally, he wrote:
"Catherine, you’ve been professional and responsive throughout. I’m pleased to move forward. Let’s sign the contract and begin this partnership."
We -signed the agreement, and I notified our production team to initiate the order. The deal was worth $112,500—a significant win for both companies.
Chapter 5: Reflections and Looking Ahead
As I reflected on the negotiation, I realized that listening actively to customer’s concerns and offering data-driven solutions were key to success. Instead of simply defending our price, I explained the value behind it. Instead of refusing his request for faster delivery, I found a way to accommodate it. Building trust through transparency turned hesitation into confidence.
Weeks later, we received the first shipment of positive feedback from our’ customers. and I continued to collaborate on two more orders, and he even referred us to another U.S.-based client. This experience taught me that in international business, cultural sensitivity and adaptability are as important as the product itself.